The Lawn Store Garden Products Ltd can deliver most of our products nationwide within two working days if ordered by 12 noon. (Saturdays, Sundays and Bank Holidays are not working days).
It is extremely important to ensure that there is adequate delivery access for a large truck to carry out your delivery before you make your order.
Delivery costs vary depending on the delivery service you select (e.g. Saturday on special request, postcode and the quantity/weight/size of the goods ordered). We do not currently deliver outside of the UK mainland. Delivery charges will be confirmed to you, before your order is accepted.
If your order is particularly heavy it might be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before your order is despatched. You have the option to cancel the order if you wish to do so.
UK mainland orders for delivery are carried out on the nationwide pallet network. On special request we are able to deliver large or heavy loads with a larger vehicle equipped with a truck mounted forklift or crane. Please contact 01722 744681 for details.
Delivery times depend on the delivery service selected and the types of goods ordered. We always aim to despatch all goods in stock as quickly as possible usually within 48 hours on working days. Working days are deemed to be Monday through to Friday (not including Saturday or Sunday). Deliveries will not be made on Saturdays, Sundays or Bank Holidays unless via prior arrangement.
Signature/Proof of delivery
If you ask for goods to be left at premises without a signature being required, please be aware that The Lawnstore/Oakstore will not accept liability for damage that may have occurred to these goods.
A number of our products including (but not limited to) bulk bags, turf and oak products are delivered on pallets or in large dumpy bags, in which case lorries are used and a kerbside delivery only can be guaranteed. Our hauliers use tail–lift offloads and hand pump trucks, therefore please be aware we can only offload on to a smooth hard standing area; it is not possible to offload onto slopes, pebble, gravel, cobble or soft ground. We will do our best to deliver as close to the property if access allows. Note – We require large lorries to make deliveries, the lorries are approximately the size of a bus. When ordering the customer must take into consideration that vehicles of this size can gain access to the street and park adjacent to their properties.
We are not able to carry materials through pedestrian gates, up paths or to rear gardens. Access to sites must be on hard surfaces over which a vehicle can pass without sustaining or causing damage of any kind. Please contact us before making your order if any delivery restrictions apply as it is the customer’s responsibly to ensure there is suitable delivery access. The customer or customer’s designated representative must be in attendance at the time of delivery, otherwise delivery will not be made and any additional charges incurred will be at the customers expense (unless prior arrangement has been made for delivery without a signature). These include (but not limited to) taking away, return to the company, redelivery and/or product disposal. For any failed deliveries due to access issues we reserve the right to pass on incurred costs. Please note that deliveries will only be made at the driver’s discretion.
Please be aware we are unable to unload turf, soil or heavy products off of the pallet by hand therefore adequate space is required for deliveries.
Truck Mounted Forklift or Crane Assisted Deliveries
For larger loads (and some smaller deliveries in certain postcodes), we will deliver with a large truck mounted with a forklift or Hiab Crane. For more details contact our office 01722 744681.
For large quantaties or trade account enquiries please contact us for special rates.
The Lawn Store recommend all turf products must be unrolled or laid the same day as delivery as the turf will deteriorate quickly if left on a pallet.