Returns

We do our best to ensure all of our customers enjoy a happy shopping experience with The Lawnstore & Garden Oakstore, however occasionally you may need to return an item. You will find full returns instructions on the invoice which we send out with your order. Please fill out the necessary details at the bottom of your invoice clearly stating the reason for return and whether you require a refund or exchange.

You may cancel your order any time within seven (7) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. However you will be responsible for the cost of returning the goods to us except where goods are faulty. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you give written notice of cancellation.

To cancel an order, you must inform us in writing to Hewlett Turf & Landscapes Ltd (Trading as The Lawnstore.co.uk), The Bays, Shaftesbury Rd, Barford St Martin, Salisbury, SP3 4BL.  You must also return the goods to us as soon as possible. The goods do not need to be in their original packaging however in a sellable condition, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

Cancellations/Returns policy – Turf & Perishable Products

Due to the perishable nature of turf, no returns will be possible. Turf must be unrolled and laid on the day of delivery or it will deteriorate rapidly.  If the product is proved to be defective at the company’s liability the company must be notified within 24 hours of delivery, then the company will offer a replacement or refund at the company’s discretion.

Every effort has been made by us to supply a good quality turf product. The turf is fully mature and all species of grass contained therein are visible at the time of delivery. Please immediately inspect your turf and if you are not entirely satisfied you must inform us within 24 hours of delivery as the company will not accept any liability for defects that occur after that time. The responsibility for its care and maintenance passes to the purchaser on delivery.

Cancellations must be advised prior to harvesting of the turf. After this point, cancellation will only be at the discretion of the company and a refund will not be possible. If the cancellation is made prior to harvesting, then a full refund will be made, less an administration charge.) Cancellations can be only be made in writing by e-mail, fax or letter to the company’s correspondence address.

Perishable goods are excluded from cancellation under The Consumer Protection (distance selling) regulations 2000 as amended by S1689, 2005.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

Any orders for personalised goods are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.